Shipping Policy
We aim to dispatch your order as quickly as possible so you can receive your costume in time for your event.
Dispatch Time
All orders are dispatched from Melbourne.
- Orders placed before 2pm on weekdays are dispatched the same day
- Orders placed after 2pm, on weekends or public holidays are dispatched the next business day
- During peak seasons (Book Week, Halloween), dispatch times may be slightly longer
Delivery Time Estimates
Estimated delivery times after dispatch:
- Victoria: 1–3 business days
- NSW, SA: 2–4 business days
- QLD: 3–6 business days
- WA, NT: 5–10 business days
Delivery times are estimates only and may vary depending on your location and courier delays.
New Zealand Delivery
We ship within Australia and to New Zealand only. We do not ship to any other country.
- International Standard (Australia Post): A$30 flat rate per order
- Estimated delivery: 6–10 business days after dispatch
- Delivery times do not include customs clearance, and rural areas may take longer
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery progress.
Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect address details.
If your parcel is delayed or missing, please contact the courier first using your tracking number. You may also contact us for assistance.
Authority to Leave
By placing an order, you authorise the courier to leave the parcel in a safe place if no one is available at the delivery address.
If you prefer signature on delivery, please ensure you select this option at checkout (if available).
Contact Us
If you have any questions about shipping, please contact us:
Email: sales@costumesinaustralia.com.au
Delivery timeframes shown anywhere on our website (including the postcode delivery estimator) are estimates only, based on Australia Post's published delivery standards, and are not guaranteed. We dispatch from our Melbourne warehouse; once an order leaves us, delivery is carried out entirely by Australia Post and is outside our control. We cannot be held responsible for delays caused by Australia Post, weather, peak or seasonal volumes, incorrect or incomplete addresses, or public holidays. Such delays are not grounds for a refund, replacement or cancellation.