Customer Help Centre

Need help with your order, delivery, returns or sizing? Start here. You can track your order, browse common questions or contact our team directly.

✔ Fast dispatch from Melbourne ✔ Australia-wide delivery ✔ Easy 14-day returns

Track Your Order

Once your order has been dispatched, you will receive tracking details by email. You can use your tracking number to check the latest delivery status.

If your order has already been shipped, please check your tracking email first.

Quick Help

Need your costume urgently?

Express shipping options may be available at checkout.

Need to return something?

We offer easy 14-day returns on eligible items.

Not sure about sizing?

Please check the size chart on the product page before ordering.

Need help before ordering?

Our team can help with sizing, delivery and product questions.

Frequently Asked Questions

Where is my order confirmation email?

Order confirmations are usually sent automatically after purchase. Please check your spam or junk folder first. If you still cannot find it, contact us and we’ll confirm your order details.

When will my order be dispatched?

Orders are usually dispatched within 1–2 business days from our Melbourne warehouse. During Book Week, Halloween and other peak periods, dispatch times may be slightly longer.

How long does delivery take?

Delivery times vary by location. Most metro orders arrive within 2–6 business days after dispatch, while regional and remote areas may take a little longer.

Do you offer express delivery?

Yes, express shipping options may be available at checkout. If you need your order urgently, we recommend selecting the fastest shipping option available.

Can I return or exchange an item?

Yes, we offer a 14-day return policy on eligible items. Products must be unused and in original condition. If you need another size, we recommend placing a new order and returning the original item if eligible.

What if my item is faulty or incorrect?

Please contact us as soon as possible with your order number and photos if needed. We will work with you to resolve the issue quickly.

Do you ship internationally?

Selected international delivery options may be available. Shipping times and costs vary depending on destination.

Send Us a Message

Need help with sizing, orders or choosing the right costume? Send us a message and our team will get back to you within 1 business day.

Contact Details

We’re here to help with product questions, order enquiries and general support.

Phone: 03 9890 9818

Email: [email protected]

Hours: Monday – Friday, 9:30am – 4:00pm

Location: Melbourne, Australia

Why shop with us

Fast dispatch from Melbourne
Australia-wide delivery with tracking
Same day dispatch available before 2pm
Easy 14-day returns