Frequently Asked Questions

How can I track my order?

AU Customer

All parcels can be tracked within 24 hours from the time they are posted. Visit http://www.auspost.com.au/track to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.

International Customer

All items are tracked until they leave the AU – and in some cases on arrival in the destination country. When the item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service.